LAX Auto Parts Shipping Policy

1. Shipping Methods & Carriers LAX Auto Parts partners with reliable shipping carriers, including UPS, FedEx, DHL, and local couriers, to ensure timely and secure delivery of your orders. The choice of carrier is determined by factors such as delivery destination, package size, and weight.

2. Processing Time Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. In the event of high order volumes, processing times may be extended. Customers will be notified if there is a delay in order processing.

3. Shipping Rates & Fees Shipping rates are calculated at checkout based on the destination, package size, and weight. LAX Auto Parts offers free shipping promotions on select products and orders exceeding a specific value. Details of these promotions are available on the checkout page or product listings.

4. Delivery Time Estimated delivery times depend on the shipping method selected and the delivery destination. Typical delivery times are as follows:

  • Standard Shipping: 5-10 business days

  • Expedited Shipping: 2-5 business days

  • Express Shipping: 1-3 business days

Note that delivery times may vary due to factors beyond our control, such as customs delays or weather disruptions.

5. Order Tracking Once your order is shipped, you will receive a shipping confirmation email containing the tracking number. You can use this number to track your order via the carrier’s website. For any issues related to tracking, please contact our customer service team for assistance.

6. International Shipping LAX Auto Parts ships to Canada, the United States, and Mexico. International shipping rates, delivery times, and customs fees may vary depending on the destination country’s customs regulations. Customers are responsible for any applicable customs duties, taxes, or import fees.

7. Shipping Restrictions Certain products, such as oversized items, hazardous materials, or restricted items, may be subject to shipping limitations. These restrictions will be clearly indicated on the product listing page. For inquiries about shipping eligibility, please contact our customer service team.

8. Lost, Damaged, or Missing Items If your package is lost, damaged, or missing items upon delivery, please notify LAX Auto Parts within 7 days of receipt. We will work with the shipping carrier to resolve the issue. Customers may be required to provide photos of the damage or submit a claim with the carrier. LAX Auto Parts will issue replacements or refunds as applicable.

9. Change of Address or Delivery Interruption Customers must provide an accurate shipping address at the time of purchase. Changes to the shipping address after the order has been processed may result in additional charges. If a delivery is interrupted due to an incorrect or incomplete address, LAX Auto Parts will attempt to resolve the issue with the carrier, but additional fees may apply.

10. Returns and Refunds For information on returns and refunds, please refer to our Return Policy. If an order is returned to us due to failed delivery attempts or refusal of delivery, restocking fees and return shipping costs may apply.

11. Customer Support For questions or concerns regarding shipping, please contact LAX Auto Parts customer support at [insert contact email] or [insert phone number]. Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (EST), to assist you with any inquiries.

This shipping policy is subject to change without notice. For the latest version, please visit our website or contact our customer service team.

 

LAX Auto Parts Return Policy

1. Return Eligibility LAX Auto Parts accepts returns on most items within 30 days of the delivery date. To be eligible for a return, items must be unused, in their original condition, and in the original packaging. Certain items, such as clearance products or custom orders, may not be eligible for returns. Specific product eligibility will be clearly stated on the product page.

2. Return Process To initiate a return, customers must contact LAX Auto Parts customer service at [insert contact email] or [insert phone number] to request a Return Merchandise Authorization (RMA) number. Returns sent without an RMA number may not be accepted or may result in processing delays.

3. Condition of Returned Items Returned items must be in new, unused condition with all original parts, accessories, manuals, and packaging included. Items that have been used, damaged, or altered may not be eligible for a refund or may be subject to a restocking fee.

4. Return Shipping Customers are responsible for the cost of return shipping unless the return is due to an error by LAX Auto Parts (e.g., wrong item shipped or defective product). We recommend using a trackable shipping service to ensure the package is received by our warehouse.

5. Refunds Once your return is received and inspected, LAX Auto Parts will notify you of the status of your refund. If approved, a refund will be processed to the original payment method. Refunds typically take 5-10 business days to appear on your account, depending on your payment provider. Shipping fees are non-refundable unless the return is due to an error by LAX Auto Parts.

6. Exchanges LAX Auto Parts does not offer direct exchanges. If you wish to exchange an item, you will need to return the original item for a refund and place a new order for the replacement item.

7. Non-Returnable Items The following items are not eligible for returns:

  • Clearance or final sale items

  • Custom-made or personalized items

  • Items that have been used, installed, or modified

  • Items missing original parts, manuals, or accessories

8. Return Address All returns should be sent to the following address: LAX Auto Parts Return Center. Please ensure the RMA number is clearly written on the outside of the return package.

9. Restocking Fees A restocking fee of up to 15% may be applied to certain returns, especially for large, bulky, or heavy items. Customers will be informed of any applicable restocking fees when they request an RMA.

10. Damaged or Defective Items If an item arrives damaged or defective, please contact customer service within 7 days of receipt. LAX Auto Parts will arrange for a replacement or refund. Photos of the damage or defect may be required to process your claim.

11. Cancellation Policy Orders may be canceled before they are processed for shipping. Once an order has been shipped, it cannot be canceled, and customers must follow the return process.

12. Customer Support For questions or concerns regarding returns, please contact LAX Auto Parts customer support. Our support team is available Monday to Friday, 9:00 AM to 6:00 PM (EST), to assist you with any inquiries.

This return policy is subject to change without notice. For the latest version, please visit our website or contact our customer service team.