WARRANTY

At Lax Auto Parts, we stand behind the quality and durability of our products. To give you peace of mind and complete confidence in your purchase, we offer a comprehensive 2-year warranty on all our products. This warranty reflects our commitment to excellence and ensures that you receive products that meet the highest standards of craftsmanship and reliability.

Warranty Coverage

Our warranty covers defects in materials and workmanship that may arise during normal use of the product. This means that if you encounter any issues related to the manufacturing process, we will repair or replace the defective part at no additional cost to you. Our goal is to ensure that you remain satisfied with your purchase and continue to enjoy the quality and functionality of our products.

Warranty Exclusions

While our warranty is designed to offer broad protection, it does not cover every possible scenario. The warranty will be void under the following conditions:

• Improper Use or Incorrect Installation: Any damage caused by incorrect installation or failure to follow the provided instructions will not be covered. It is essential to adhere to the guidelines included in the product manual to maintain your warranty coverage.
• Accidental Damage or External Impact: Damage resulting from external impacts, collisions, or accidents is outside the scope of warranty coverage. We recommend using the product with caution and care to avoid such incidents.
• Normal Wear and Tear: Over time, all products experience some level of wear and tear due to regular use. Scratches, scuffs, and gradual deterioration that occur naturally with use are not covered by the warranty.

Specific Scenarios that May Void the Warranty

In addition to the general exclusions mentioned above, certain specific situations may also void the warranty:

• Wind Whip Damage: If a tarp or tonneau cover is left unsecured while driving, strong winds may cause the material to flap or whip against the truck bed, leading to damage. This type of damage is preventable and, as such, is not covered under warranty.
• Neglect in Daily Use: Regular maintenance and proper use are essential for keeping your product in optimal condition. Damage resulting from neglect, such as failure to clean, secure, or inspect the product as recommended, will not be covered.

How to File a Warranty Claim

If you believe your product qualifies for a warranty claim, please follow these steps:

1. Contact Our Support Team: Reach out to our customer service team with your purchase details, including the order number, date of purchase, and product details.
2. Provide Proof of Defect: Submit photos or videos showing the defect, along with a description of the issue you encountered. This helps us assess the claim quickly.
3. Review and Resolution: Once your claim is received, our warranty team will review the submission and determine the appropriate action. If your claim is approved, we will offer a repair, replacement, or other suitable resolution.

At Lax Auto Parts, customer satisfaction is our priority. Our 2-year warranty demonstrates our dedication to providing high-quality, reliable products. We encourage all customers to follow the product care guidelines provided in the user manual to ensure a long lifespan and continued satisfaction.

If you have any questions or need further clarification regarding our warranty policy, please don’t hesitate to contact our support team. We are here to help you every step of the way.

Lax Auto Parts – Affordable Toughness, Guaranteed.

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