Shipping & Return Policy

1. Shipping Coverage & Carriers

LAX Auto Parts currently offers shipping across Canada. We work with trusted carriers such as Canada Post, UPS, FedEx, and Purolator to ensure fast and reliable deliveries nationwide. Shipping to the United States is also available, but it requires manual arrangement. Please contact us to receive a shipping quote and arrange delivery.

2. Shipping Times & Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Estimated delivery times:
  • Ontario & Quebec: 2–4 business days
  • Western Canada (BC, AB, SK, MB): 3–7 business days
  • Eastern Canada (NB, NS, PE, NL): 4–8 business days
  • Northern & Remote Areas (Yukon, Northwest Territories, Nunavut, and certain island regions): 7–21 business days (delivery time may vary due to limited carrier availability)
• Shipping times may vary due to weather conditions, holidays, or high order volumes.

3. Shipping Costs

• Free shipping is available for all orders over $199 CAD (before tax), except for remote areas.
• Orders under $199 CAD are subject to a flat shipping fee of $20 CAD.
• For remote regions, including Yukon, Northwest Territories, and Nunavut, an additional $80 CAD shipping surcharge will apply regardless of order amount.

4. Shipping Method & Expedited Shipping Requests

• We use standard ground shipping for all orders.
• If you require faster shipping options (such as express or priority shipping), please email us at info@laxparts.com for a quote before placing your order.

5. Signature Requirement for Orders Over $600

• All orders over $680 CAD require a signature upon delivery to ensure safe and secure receipt of your items.
• If no one is available to sign, the carrier may leave a notice for re-delivery or pickup at a local facility.
• If you prefer to receive your package without a signature requirement, please specify this in the order comment section.
• By choosing to receive the package without a signature, you accept full responsibility for any lost or stolen shipments, and LAX Auto Parts will not be liable for any claims.

6. Tracking Information

• Once your order ships, a tracking number will be emailed to you directly.
• If you do not receive tracking details within 2 business days, please contact our customer support team.

7. Damaged or Lost Shipments

• If your package arrives damaged, please report it within 48 hours of delivery with photos of the damage.
• If your package is lost in transit, we will work with the carrier to investigate and resolve the issue.

Return Policy

1. Return Eligibility

LAX Auto Parts accepts returns within 30 days of delivery under the following conditions:

• Items must be unused, uninstalled, and in original packaging.
• All parts, accessories, and manuals must be included.
• Returns due to change of mind or incorrect ordering may be subject to a restocking fee of 25% of the product value.

2. Non-Returnable Items

The following items are not eligible for return:

• Used, installed, or modified products.
• Items damaged due to improper installation or misuse.
• Custom-made or special-order products.
• Clearance or final sale items.

3. Return Process

• To initiate a return, contact our support team with your order number and reason for return.
• We will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
• Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
• For customers in the Greater Toronto Area (GTA):
  • If you do not require a shipping service for your return, you can arrange an in-person return at our store.
  • Please contact us in advance to schedule a return appointment.
  • Walk-in returns without prior approval may not be accepted.
• Refunds will be processed within 5–7 business days after we receive and inspect the returned item.

4. Exchanges & Replacements

• If you received a damaged, defective, or incorrect item, we will provide a free replacement or issue a full refund upon receiving the returned item.
• Please contact us within 7 days of receiving the order and provide photos for verification.

5. Refunds & Processing

• Refunds will be issued to the original payment method.
• Shipping fees are non-refundable, except in cases of defective or incorrect items.
• If a return is approved but missing parts or in unsellable condition, a partial refund may be issued.

Note

We currently ship within Canada and can also arrange shipping to the United States upon request. If you would like delivery to the U.S., please contact us at info@laxparts.com for a shipping quote and assistance with the arrangement.