What is your return policy?
We accept returns within 14 days of delivery, as long as the product is in its original condition and packaging. A restocking fee may apply.
How do I request a return?
To initiate a return, please contact our customer support team with your order number and reason for return. We will provide instructions and a return shipping label if applicable.
Do I have to pay for return shipping?
Buyers are responsible for return shipping costs unless the product was damaged or incorrect. If you place a new order with us, we may offer a prepaid return label as a courtesy.
What if my product arrives damaged or defective?
Please contact us within 7 days of receiving your order with photos of the damaged item. We will work with you to resolve the issue by providing a replacement or refund.
Do your products come with a warranty?
Yes! We offer a 2-year limited warranty on most of our products. If you encounter any manufacturing defects within this period, we will provide a replacement or repair solution.
How do I file a warranty claim?
To file a claim, please provide us with your order number, product details, and a description of the issue. We may also request photos or videos for assessment.
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