Privacy Policy
Last Updated: May 14, 2026
LAX Auto Parts Inc. (“Company”, “we”, “our”, or “us”) values your trust and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, purchase our products, contact us, subscribe to our emails, or use our services through laxparts.com and related platforms (“Services”).
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
Personal Information
When you place an order, create an account, contact us, request support, or subscribe to our emails, we may collect:
- Name
- Email address
- Phone number
- Billing address
- Shipping address
- Order details
- Vehicle information provided for product fitment, such as year, make, model, bed size, cab size, or trim
- Account login information, if you create an account
Payment Information
Payments are processed through third-party payment providers. We do not store your full credit card details on our website. Payment processors may collect and process payment information in accordance with their own privacy and security policies.
Usage Data
We may automatically collect information about how you interact with our website, including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referring website
- Actions taken on our website
- Approximate location based on IP address
Cookies & Tracking Technologies
We use cookies, pixels, analytics tools, and similar technologies to improve website performance, remember user preferences, analyze traffic, personalize content, and support advertising or remarketing campaigns.
2. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Confirm product compatibility and fitment
- Arrange shipping and delivery
- Provide customer service and after-sales support
- Process returns, refunds, warranty claims, and replacement requests
- Send order updates, delivery notifications, and service-related messages
- Send marketing emails, promotions, or product updates where permitted by law
- Improve our website, products, services, and customer experience
- Detect fraud, prevent unauthorized transactions, and protect website security
- Comply with legal, tax, accounting, and regulatory obligations
3. How We Share Your Information
We do not sell your personal information.
However, we may share your information with trusted third parties when necessary to operate our business, including:
Service Providers
We may share information with companies that help us provide our Services, such as:
- Payment processors
- Shipping carriers and freight companies
- Website hosting providers
- Email marketing platforms
- Analytics providers
- IT and security service providers
- Customer support or business operation tools
These third parties are only provided with the information necessary to perform their services.
Shipping and Delivery Partners
We may share your name, address, phone number, email address, and order details with carriers or delivery partners to complete delivery, schedule freight shipments, provide tracking updates, or resolve delivery issues.
Legal and Compliance
We may disclose personal information if required by law, regulation, court order, government request, or if necessary to protect our rights, property, safety, customers, or business operations.
Business Transfers
If our business is involved in a merger, acquisition, sale of assets, restructuring, or similar transaction, your information may be transferred as part of that transaction.
4. Marketing Communications
If you subscribe to our newsletter, opt in at checkout, or otherwise consent to receive promotional emails, we may send you updates about products, promotions, discounts, and company news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.
Please note that even if you unsubscribe from marketing emails, we may still send you non-promotional messages related to your orders, shipping, warranty claims, customer service requests, or account activity.
5. Cookies & Tracking
We use cookies and similar technologies to:
- Keep items in your shopping cart
- Remember your preferences
- Improve website speed and functionality
- Understand how visitors use our website
- Measure advertising performance
- Show relevant ads or promotions
You can manage or disable cookies through your browser settings. However, disabling cookies may affect certain website features, such as checkout, cart functionality, saved preferences, or account login.
We may also use third-party tools such as Google Analytics, Google Ads, Meta/Facebook Pixel, or similar platforms to analyze website activity and improve advertising performance.
6. Data Security
We use reasonable technical, administrative, and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of online transmission or electronic storage is 100% secure. While we work to protect your information, we cannot guarantee absolute security.
7. Data Retention
We keep personal information only as long as necessary for the purposes described in this Privacy Policy, including:
- Order fulfillment
- Customer service
- Warranty support
- Returns and refunds
- Legal, tax, and accounting requirements
- Fraud prevention and security
When information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws and business requirements.
8. Your Privacy Rights
Depending on your location and applicable privacy laws, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate or incomplete information
- Request deletion of your personal information
- Withdraw consent where processing is based on consent
- Opt out of marketing communications
- Ask questions about how your personal information is collected, used, or shared
To exercise these rights, please contact us using the information provided below.
9. Third-Party Links
Our website may contain links to third-party websites, platforms, videos, payment processors, social media pages, or external services. We are not responsible for the privacy practices, content, or security of third-party websites.
We encourage you to review the privacy policies of any third-party websites you visit.
10. Children’s Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without appropriate consent, we will take steps to delete it.
11. International Users
Our business is based in Canada, and your information may be processed or stored in Canada or in other countries where our service providers operate. These countries may have privacy laws that differ from those in your location.
By using our Services, you understand that your information may be transferred to and processed outside your province, state, or country of residence.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
LAX Auto Parts Inc.
Website: https://laxparts.com
Email: info@laxparts.com
Address: 5270 Solar Dr Unit 9, Mississauga, ON L4W 0G7
